Helpdesk, RMM, ticketing, automations, and AI Copilot — one platform, one price. Replace 5 tools with one.
14-day free trial · No credit card required
No more juggling 5 tools and 5 invoices.
Manage every customer issue with SLA tracking, priorities, internal notes, and time tracking.
Inventory every workstation, server, and laptop across all your customers in one dashboard.
CPU, memory, disk, service health — get notified before issues become outages.
Run PowerShell, Bash, or Python scripts on any device. Schedule, automate, share.
If alert fires → run script → create ticket → notify Slack. No-code rule engine.
Internal runbooks + customer-facing articles. AI helps you write faster.
Schedule, deploy, and track Windows + third-party patches across every device.
Track SLA compliance, technician performance, and customer health at a glance.
Ask anything. Generate scripts, draft customer replies, summarize ticket histories.
Branded portal where customers submit tickets, track status, and self-serve.
Invoice customers from time tracked. QuickBooks integration.
Splashtop, AnyDesk, Slack, QuickBooks, webhooks, REST API.
Create your MSP workspace, add your team. Roles + permissions baked in.
Onboard each client. Bulk import devices via CSV or our agent.
Customer issues become tickets, alerts auto-page on-call, AI drafts replies.
Not per-device. Manage 10 customers or 10,000 — same price.
For MSPs starting out.
For growing MSPs.
For larger teams.
Real teams running real shops.
Replaced Atera, Slack-pinger, and our spreadsheet billing in one weekend. Cut our tooling cost in half.
The AI Copilot writes my customer replies and PowerShell scripts. Saving me an hour a day.
Bulk-imported 220 devices in 10 minutes. The customer portal alone won me three new contracts.
Composite testimonials · representative quotes from MSP-owner research
Same modules, modern UI, lower price, no vendor lock-in.
| Feature | HelpdeskPro | Atera |
|---|---|---|
| Per-technician pricing | $89-199/tech | $129-209/tech |
| Helpdesk + ticketing | ✓ | ✓ |
| Customer portal | ✓ Token-based, no signup | ✓ |
| Time tracking + invoicing | ✓ | ✓ (extra add-on) |
| AI Copilot (Claude-powered) | ✓ Built-in | Add-on $$ |
| Real Slack / Discord webhooks | ✓ Free | Slack only |
| Bulk CSV import | ✓ Customers + devices | Limited |
| Email-to-ticket | ✓ | ✓ |
| Audit log | ✓ | Higher tier only |
| Dark, modern UI | ✓ | Dated |
| Native RMM agent | Coming soon | ✓ |
| Setup time | 10 minutes | 1+ day |
Same web SaaS modules at a lower price, with a modern UI and AI Copilot built in. We're explicitly upfront: we don't yet ship a native RMM agent (the Windows/Mac/Linux desktop software). For pure web-side helpdesk + ticketing + customer portal + scripts, we match Atera feature-for-feature.
No, not yet. Today HelpdeskPro is a pure web SaaS — devices are tracked manually or via API. Native agent coming Q3 2026.
Yes. Our bulk CSV import handles customers + devices in a few minutes. For tickets, contact us — we'll write a migration script.
Powered by Claude. Writes PowerShell/Bash/Python scripts on demand, drafts customer-facing replies, summarizes ticket histories, explains technical concepts. Built right into the dashboard.
Track time on tickets, set per-customer hourly rates. Generate invoices in one click from unbilled time. Mark sent / paid. Print to PDF. QuickBooks integration soon.
14 days, full access, no credit card required. After trial, plans start at $89/tech/month.
Yes. Owner invites technicians via email link. Roles: owner, admin, technician, viewer.